Jayne Ruben

News viewers of KSLA, Gray’s CBS affiliate in Shreveport, La., who tuned into the 6 o’clock news on Feb. 28 didn’t see the typical hour-long newscast they would have seen on any other day. That night, the station started with an abbreviated block of news and weather before going through the rest of the hour showing a documentary about Shreveport’s Black history.

Local police officers responding to 911 calls in the Shreveport area sometimes encounter people suffering mental breakdowns, often leading to tragic results. KSLA’s Breakdown: The Frontline Response to the Mental Health Crisis documentary led to a change in how the area’s first responders react to psychiatric emergencies.