Watching television is getting expensive. It’s not the TV sets that cost you, relatively speaking, they’re cheap. It’s the delivery system that brings the signal to the set that’s getting pricy. We have Comcast in our house, and the monthly rate has gone up to almost $200. And that’s just for basic service, no HBO, […]
Watching television is getting expensive. It’s not the TV sets that cost you, relatively speaking, they’re cheap.
It’s the delivery system that brings the signal to the set that’s getting pricy.
We have Comcast in our house, and the monthly rate has gone up to almost $200.
And that’s just for basic service, no HBO, no fancy sports package, just the basics.
For that basic service, we had to bundle in a landline for a telephone we never use.
It does ring occasionally, but it’s always a telemarketer.
Anyway, while visiting my daughter, she mentioned she had Verizon, only the basic plan and it costs about $80. Her plan was a little too basic for me, no Phillies games, no ESPN and some of my other favs weren’t available for that price. But still, it got my attention.
My wife called Verizon. They waived the installation fee (why should I have to pay that anyway?), and said there’s a two-year contract. But there was pressure to sign up right then and there.
My wife had an appointment and they called back after. We said we wanted to compare programming choices, apples to apples, before we decide.
Then my wife called Comcast to tell them we might be disconnecting. They reduced our monthly bill back to what it was a year ago, essentially knocking off $45 a month, thank you very much.
I know what you’re thinking. How could they just do that? What about the extra $45 a month I’ve been paying? I doubt I’ll get that refunded.
Like many people, I’ve had my problems with Comcast customer service. When we first moved in, it took months and a dozen visits by technicians before everything was hooked up correctly.
And my wife has been able to get free HBO for six months every time she complains about some problem with our bill or service.
And I’ve heard Verizon customers say their customer service isn’t much different.
So what’s a guy to do?
To be continued.
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